The AI Operating System for Hotels
Unify guest experience, operations, and revenue—powered by OneID, OneXperience, and automation.
Why Zahi OS
A modular platform that connects check-in, concierge, upselling, access, parking, IoT rooms, and operations. Start small, expand fast.
Built for
Why Choose Zahi OS
Single guest identity (OneID) across all services and stays
New revenue via OneXperience marketplace
Housekeeping & ops routing that actually meets SLAs
Energy-aware rooms that save without sacrificing comfort
Industry Challenges
We solve critical pain points in modern hospitality
Guest Experience
Long wait times and impersonal service reducing guest satisfaction
Staff Efficiency
Manual processes and repetitive tasks consuming valuable staff time
Security & Safety
Complex security needs across multiple access points and areas
Revenue Growth
Missed opportunities for personalization and upselling
Guest Journey
Seamless experiences powered by AI at every touchpoint
Pre-Arrival
Digital check-in and personalization
•Automated ID verification
•Smart room allocation
•Early upselling
Arrival
Frictionless check-in experience
•2-minute digital check-in
•Automated key delivery
•VIP recognition
Stay
Smart comfort and service
•AI concierge assistance
•Automated fulfillment
•Smart room controls
Experience
Personalized recommendations
•AI-driven activities
•Automated upgrades
•Real-time promotions
Departure
Swift checkout and retention
•Express checkout
•Automated feedback
•Return incentives
40%
Revenue Growth
Average increase per guest
65%
Staff Efficiency
Operational improvement
95%
Guest Satisfaction
Average rating
Core & Advanced Modules
Smart Check-in & Pre-Check-in
Streamlined arrivals with digital verification and fewer front-desk steps.
- •ID OCR, e-signature; face match + liveness (consented)
- •Payment on file, deposits, pre-arrival upsells
- •Mobile keys or keycard handoff; PMS write-back
- •Full audit trail; fewer manual errors
Zahi AI — Virtual Concierge
24/7 assistant on WhatsApp, web, and in-room.
- •Answers FAQs, routes incidents, books services
- •Personalized itineraries by profile, dates, and weather
- •Hands-off escalations with conversation history
OneXperience — Upselling & Experiences
Curate and sell transfers, tours, wellness, and med-tourism with instant booking and payment.
- •Dynamic recommendations (contextual, seasonal, profile-based)
- •Unified wallet/receipts tied to OneID
- •Commission engine for hotels; provider SLAs
- •Conversion analytics (attach rate, AOV, fulfillment)
OneID — Trusted Guest Identity
One secure identity across check-in, access, payments, and experiences.
- •Enrollment & verification with consent controls
- •Portability across stays; fewer forms, faster arrival
- •Access control and parking validations
- •Privacy-first: encryption, RBAC/MFA, retention
VisionID — AI Facial Recognition (Opt-in)
Identity-aware services and secure access (explicit consent).
- •Face-based verification at designated doors
- •Blacklist alerts; incident evidence; audit logs
- •Configurable retention and opt-out pathways
ParkID — Smart Parking & LPR
Automated vehicle recognition, payment, and access.
- •LPR gate control; timed billing; validations for guests
- •Link to reservation/room for frictionless exit
- •Optional revenue share models
IoT Smart Rooms
Energy-aware rooms synced to occupancy.
- •AC, lights, blinds; occupancy & noise sensors
- •Scenes/schedules; out-of-order automation
- •Energy dashboards and anomaly alerts
Housekeeping & Ops Routing
Real-time, dynamic tasking for housekeeping and maintenance.
- •Route optimization by location, SLA, and load
- •Linen, mini-bar, inventory workflows
- •Photo evidence, timers, auto-escalations
Secure Payments & Wallet
A unified wallet for the guest across stays and services.
- •PCI-aware flows; card-on-file; deposits/refunds
- •Smile-to-Pay (optional, consented)
- •Folio consolidation: room, experiences, parking
Revenue Management (AI-Assisted)
Recommendations from demand signals with explainability and guardrails.
- •Signals: bookings, events, weather, in-hotel spend
- •Parity/brand guardrails; operator approvals
Staff Attendance & Access
Identity-based access zones, schedules, timesheets, compliance logs.
- •Zones & shifts tied to OneID
- •Incidents and audits for HR & security
Incident Management & SOS
Panic/SOS routing to the right team with timeline and evidence.
- •Vision-assisted verification
- •Dispatcher view with geolocation
How Zahi OS Works
OneID at the core: a reusable, consented identity for guests and staff.
Event-driven orchestration: check-in, doors, bookings, parking, IoT feed a real-time bus.
Personalization with controls: recommendations and automations respect consent and retention.
Open integrations: PMS, locks, payments, WhatsApp, cameras, sensors, parking hardware.
Modular architecture allows you to start with what you need and expand over time
Integrations
Seamless connections with your existing tech stack
PMS
Locks & Access
Payments
Messaging
IoT & Sensors
Cameras & LPR
Vendor availability may vary by region; custom adapters on request.
Need a custom integration? Our team can build adapters for your specific needs
Admin & Analytics
Real-time insights and control across your entire operation
Command Center
live occupancy, tasks, incidents, devices
Dashboards
upsell conversion, SLA compliance, energy savings
Audits & logs
end-to-end traceability
Reports
CSV export, scheduled delivery, webhooks/BI feeds
Real-Time Monitoring
Track every aspect of your operations in real-time with customizable dashboards and automated alerts. Make data-driven decisions with confidence.
Enterprise-Grade Platform
Built for security, compliance, and reliability from day one
Privacy, Security & Compliance
- Consent flows for biometrics; purpose-limited processing
- Habeas Data-aligned controls; GDPR-style rights
- PCI-aware payments; no raw card storage in Zahi
- SSO, RBAC, MFA; encryption at rest/in transit; audit logs
- Retention schedules, opt-out & deletion workflows
Deployment & Reliability
- Cloud or hybrid edge with store-and-forward
- Edge inference for cameras/IoT (NVIDIA Jetson class)
- SLOs & observability: OpenTelemetry tracing, uptime targets
- Canary rollouts, versioned configs, safe fallbacks
SOC 2 Type II compliant infrastructure with 99.9% uptime SLA
Our Solutions
Comprehensive AI-powered solutions for modern hospitality
OneID
Transform your guest check-in experience with advanced biometric verification and digital identity management.
Frictionless Pre-check-in & Registration
- •Advanced OCR and biometric identity verification
- •Secure digital ID storage and paperwork minimization
- •Digital hotel contract signing
- •Automated guest profile creation and management
Loyalty & Payment Integration
- •Instant loyalty status and preference retrieval
- •Personalized promotions and loyalty program access
- •Digital wallet for touchless payments during stay
Security & Fraud Prevention
Fraud Risk Reduction
Eliminate physical card handling and photocopying, minimizing fraud opportunities
Enhanced Security
Secure payment data storage compliant with industry standards
Payment Convenience
Quick and secure charging for services and experiences
85%
Faster Check-in Time
100%
Digital Process
95%
Guest Satisfaction
50%
Staff Time Saved
Zahi AI
Your 24/7 AI-powered hospitality companion that transforms guest experiences through personalized interactions, proactive service, and intelligent automation. Zahi learns from every interaction to deliver increasingly tailored experiences.
Response Time
1
sec
Languages
50
+
Natural Language
Human-like conversations
Context Aware
Remembers preferences
Guest Journey with Zahi
Welcome
Pre-arrival
Check-in
Arrival
Stay
Experience
Follow-up
Post-stay
Feature Highlight
Click to learn more
Feature Highlight
Click to learn more
🌟Personalized Guest Experience
- •Instant Response: 24/7 multilingual support in 50+ languages with sub-second response times
- •Smart Preferences: Remembers guest preferences and past interactions for personalized recommendations
- •Proactive Service: Anticipates needs and suggests relevant amenities or services before guests ask
⚡Operational Intelligence
- •Smart Routing: Automatically directs requests to appropriate departments with real-time tracking
- •Workload Optimization: Balances staff tasks and predicts peak service times
- •Resource Management: Optimizes inventory and staffing based on predicted demand
💎Revenue Optimization
- •Smart Upselling: AI-driven personalized offers with 35% higher conversion rates
- •Dynamic Pricing: Real-time rate optimization based on demand and guest profile
- •Loyalty Enhancement: Personalized rewards and recognition driving repeat visits
📊Intelligent Analytics
- •Guest Insights: Deep analysis of preferences, behavior patterns, and satisfaction drivers
- •Predictive Analytics: Forecasts demand, resource needs, and revenue opportunities
- •Performance Metrics: Real-time dashboards tracking KPIs and service quality
🔄Seamless Integration Ecosystem
OneID Sync
Instant profile access and preference synchronization across all touchpoints
PMS Connection
Direct integration with your existing property management system
IoT Ready
Connects with smart room controls and facility management systems
Open API
Easy integration with third-party services and custom applications
🎯Guest Engagement
90%
Guest Engagement
35%
Revenue Growth
60%
Staff Efficiency
24/7
Always Available
VisionID
Advanced facial recognition and access control system for enhanced security and VIP service.
Access Control & VIP Identification
- •Edge-based facial recognition solution
- •Integration with existing IP cameras
- •Real-time unauthorized access alerts
- •VIP guest identification and personalized service triggers
Employee Management
- •Facial recognition time-tracking
- •Back-of-house security monitoring
- •Blacklist management system
- •Staff performance and attendance analytics
99.9%
Recognition Accuracy
0.5s
Response Time
70%
Security Cost Reduction
24/7
Monitoring
Vision
AI-powered surveillance system for real-time threat detection and asset protection.
Active Threat Detection
- •AI-powered real-time surveillance
- •Suspicious activity monitoring in public areas
- •Immediate incident response alerts
- •Behavioral pattern analysis
Asset Protection
- •Guest belongings protection
- •Theft and vandalism prevention
- •Unsafe condition detection
- •Automated security reporting
95%
Threat Detection Rate
60%
Incident Reduction
3s
Alert Response Time
100%
Area Coverage
ParkID
Intelligent parking management system for seamless vehicle access and enhanced guest experience.
Vehicle Access Management
- •ALPR for automated gate control
- •Seamless OneID check-in integration
- •VIP arrival experience
- •Automated billing and payment
Operational Management
- •Live occupancy dashboard
- •Peak time congestion management
- •Valet service optimization
- •Predictive capacity planning
99%
ALPR Accuracy
30s
Average Entry Time
40%
Operational Cost Reduction
100%
Digital Payments
SOS Button
Instant emergency response system integrated with OneID for guest safety.
Emergency Response
- •Real-time emergency assistance
- •Automatic GPS location sharing
- •Rapid security team response
- •Integration with local emergency services
Safety Features
- •One-touch emergency activation
- •Silent alarm capabilities
- •24/7 monitoring center
- •Automated incident reporting
Key Benefits
Guest Safety
Immediate response to emergencies with precise location tracking
Staff Efficiency
Automated alerts and coordinated response protocols
Risk Management
Comprehensive incident tracking and reporting
10s
Response Time
100%
Coverage
99.9%
System Uptime
24/7
Monitoring
OneXperience
Intelligent concierge platform that enhances guest experiences through personalized recommendations and seamless service delivery.
Smart Concierge Services
- •Personalized experience recommendations
- •Tour and activity bookings
- •Restaurant reservations and recommendations
- •Local experience curation
Guest Service Management
- •Digital service requests
- •Real-time request tracking
- •Automated task assignment
- •Service quality monitoring
Operational Benefits
Guest Satisfaction
Enhanced experience through personalized service
Revenue Growth
Increased spending on experiences and services
Staff Efficiency
Streamlined service delivery and task management
40%
Increase in Service Bookings
25%
Higher Guest Spending
95%
Guest Satisfaction
60%
Task Automation
Guest Services Comparison
Traditional
📞- •Phone-based requests
- •Limited concierge hours
- •Manual booking process
- •Language barriers
- •Delayed response times
15m
Response
2-3
Languages
12h
Coverage
With AI
📱- •Mobile app requests
- •24/7 AI concierge
- •Instant digital booking
- •Multilingual support
- •Immediate responses
<1m
Response
50+
Languages
24h
Coverage
LOFT
Medellín, Colombia
Current Status
Live with OneXperience, Smart Check-in, and Zahi AI
Results
- Shorter arrivals
- Repeat-stay recognition
- Cross-sell uptake
Roadmap
Housekeeping routing and IoT energy controls
"Zahi OS has transformed how we engage with our guests and streamlined our operations significantly."
More Success Stories
Real transformation stories from our hotel partners
5-Star Guest Experience
Global implementation across 50+ properties
5-Star Guest Experience
Global implementation across 50+ properties
Challenge
Long check-in times, inconsistent guest experience, and manual processes were impacting guest satisfaction and staff efficiency.
Solution
Implemented comprehensive AI suite including OneID, Zahi AI, and VisionID across all properties.
85%
Faster Check-in
95%
Guest Satisfaction
40%
Revenue Increase
60%
Staff Efficiency
"The transformation in our guest experience has been remarkable. Our staff can now focus on delivering personalized service while AI handles the routine tasks."
Sarah Chen
Global Director of Operations
Revenue Maximization
AI-driven personalization across 25 resorts
Revenue Maximization
AI-driven personalization across 25 resorts
Challenge
Missed opportunities in ancillary revenue and low adoption of premium services and experiences.
Solution
Deployed OneXperience and Zahi AI for personalized recommendations and automated upselling.
40%
Revenue Growth
65%
Upsell Rate
3.2x
ROI
92%
Guest Engagement
"The AI-driven personalization has transformed how we engage with guests, leading to significant increases in both revenue and satisfaction."
Michael Torres
Chief Revenue Officer
Smart Operations
Efficiency through automation
Smart Operations
Efficiency through automation
Challenge
Limited staff struggling to maintain high service standards and manage security with manual processes.
Solution
Implemented Vision, VisionID, and ParkID for comprehensive security and operational automation.
60%
Security Incidents ↓
45%
Insurance Cost ↓
30%
Staff Costs ↓
24/7
Coverage
"As a boutique hotel, we needed to maintain our high-touch service while operating efficiently. The AI solutions have enabled us to do both."
Emma Rodriguez
General Manager
What You Can Measure
Track every metric that matters to your bottom line
Check-in time; queue abandonment
Upsell attach rate; AOV from OneXperience
Housekeeping SLA compliance; room-ready time
Energy per occupied room; comfort incidents
Parking turn time; unpaid exits; disputes
Use the ROI calculator below to estimate your specific results
Calculate Your ROI
See your potential savings and revenue increase
Property Details
Projected Impact
Additional Annual Revenue
$0
Based on 8% revenue increase
Operational Cost Savings
$0
Based on 5% cost reduction
Total Annual Impact
$0
Combined revenue increase and cost savings
Efficiency Gain
20%
Check-in Time Reduction
40%
12-Month Revenue Projection
Performance Metrics Comparison
5-Year ROI
$0
Cumulative impact over 5 years
Break-even Period
0 months
Based on implementation cost
ROI Multiple
0x
Return on investment ratio
Simple pricing based on your needs
Discover our advanced AI solutions with flexible packages designed for properties of all sizes
Light Package
Starts at
Essential features for streamlined hotel operations
Included features:
- ✓OneID Basic
- ✓SOS Button
- ✓OneXperience Essential
- ✓Basic Support (Email)
Basic Package
Starts at
Advanced features with AI assistance
Everything in Light, plus:
- ✓Zahi AI Basic Zahi AI Basic
- ✓Enhanced Guest Profiles
- ✓Basic Analytics
- ✓Priority Email Support
Full Package
Starts at
Comprehensive solution with Vision AI
Everything in Basic, plus:
- ✓VisionID Complete
- ✓Advanced Analytics
- ✓24/7 Phone Support
- ✓Custom Integrations
Plus Package
Custom Pricing
Ultimate solution with complete feature set
Everything in Full, plus:
- ✓ParkID System
- ✓Enterprise Analytics
- ✓Dedicated Support Team
- ✓Custom Development
All packages include
Enterprise Security
ISO 27001 certified, GDPR compliant
Regular Updates
Monthly feature updates & improvements
Basic Analytics
Essential metrics & reporting
Staff Training
Online training materials & guides
Implementation Support
Dedicated onboarding assistance
99.9% Uptime
Enterprise-grade reliability
Have questions? Check out our FAQ section
FAQs
Common questions about Zahi OS
No. Zahi OS integrates with your PMS and systems; start modular and expand.
No. VisionID is opt-in and consent-based. Zahi OS runs without biometrics.
A single property can launch in weeks, depending on integrations and hardware.
Edge components cache and forward. Critical flows have offline fallbacks.
Still have questions?
Contact Our TeamBring Zahi OS to Your Property
See a live flow and get a tailored pilot plan